FAQs:
Do you post our inventory?
No, we offer complete online parts and accessory catalogs, it is not limited to what you have in stock.

Is the catalog secure?
Absolutely, we use several different methods to assure the security of your customers. McAfee/Hacker Safe tests and certifies daily to protect against server vulnerabilities and hack attempts. We use GoDaddy for the EV-SSL certificate to secure the online transactions and keep all confidential information in an encrypted environment. The SSL is an EV (extended validation) certificate with the green bar to improve conversion rates and uses the highest assurance 2048/256 bit encryption. For even added security we give your customers the option of not storing their credit card information.

Can Dealers use Co-Op Funds?
Yes, most manufacturers offer Co-Op funds for online ventures and our software fits within those requirements.

Who bills the customer?
You do, its your Website, your order, your customer. The billing information is on the order, located in the secured admin console. For online transactions we currently offer PayPal Standard, PayPalExpress, PayPal Pro, Authorize.net, CyberSource and SkipJack gateways.

Does the software send automated emails?
Emails are automatically sent to the customer for registration, order status and final shipment. Dealers are also notified of any orders or messages sent.

What about Updates?
We handle all OEM parts and accessory updates. There is no work to be done on your end. Updates are done monthly.

What about aftermarket parts?
If you have any aftermarket items you would like to add to the catalog. We offer a “Create Your Own Catalog” feature for any apparel, diecasts, performance or whatever else you may sell.

Where does the accessory data come from?
From dealer sources, we manually create and maintain accessory catalogs.

Where does the parts data come from?
The raw data is obtained thru an automotive publication company in the industry since 1903 offering both Mechanical and Collision OEM parts data. We convert this data into a searchable catalog format and supply in a highly secured e-commerce Storefront application.

Does the catalog support Wholesale customers?
Yes, in the customer manager you have the ability to setup unique price levels, accept PO numbers, remove tax, free shipping etc..

What is a Unique URL?
A URL is the website address or Domain Name. We setup a URL related to your business, for example DealerNameParts.com, which gives the parts department their own URL for accessing or advertising their catalog.

Do you offer custom designs?
Yes, we can give the catalog a custom design. Please contact us for examples.